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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Judith D

July 11, 2023

5  out of  5 rating by Judith D
"Had the opportunity to sit and chat with Layne while we adjusted my insurance. Seems like a genuinely friendly, caring agent. Highly recommend."

Crystal Karras

April 28, 2023

5  out of  5 rating by Crystal Karras
"Savion was very helpful after a long time it seemed dealing with other companies that were well jerks but not Savion he really saved me from a head ache and they were cheaper than any of the other companies in my opinion they should be the first company that pops up when you are looking for any kind of insurance I wish I would have called them first it would have saved me alot of hassle thank you and it was cool talking with you too 🥰 he really made a stressful thing not so stressful sprinkled with great conversation I really appreciate it thank you. I have been with them a couple of years now and they are great and great to work with I have had them for almost 3 years and they are awesome and I couldn’t ask for a better insurance company"

Heath Horton

March 29, 2023

5  out of  5 rating by Heath Horton
"Layne and his team have been amazing! They know my name when I come in and call and are extremely responsive to my needs. Very highly recommend!"

Elizabeth Hollingsworth

March 29, 2023

5  out of  5 rating by Elizabeth Hollingsworth
"A very competent and friendly agent and very good rates! Switched over from progressive and I will never go back to them.thank you Layne stoops and to all your associates"

AnJanette DeWeese

March 26, 2023

5  out of  5 rating by AnJanette DeWeese
"Layne Stoops and associates are the absolute best! We have auto, home, and life insurance with them and every interaction has been easy, friendly, and professional."

Lee Bettcher

March 24, 2023

5  out of  5 rating by Lee Bettcher
"Quick response to questions, can speak with Layne or Lenea when requested"

Patrick Dubois

March 22, 2023

5  out of  5 rating by Patrick Dubois
"Awesome people and alway willing to talk with me and answer my questions."

Steve B

March 21, 2023

5  out of  5 rating by Steve B
"Layne is great to work with and makes everything simple and easy!!! Recommend highly to anyone looking for friendly, professional insurance."

Paul Cartwright

March 17, 2023

5  out of  5 rating by Paul Cartwright
"This office has always gone above and beyond to assist me with my insurance needs as well as much more!"

Wendy Battleson

March 15, 2023

5  out of  5 rating by Wendy Battleson
"Very friendly and always there to answer any questions. I'm so glad I switched to Lane Stoops State Farm. They have the best rates"

pamela borromeo

March 15, 2023

5  out of  5 rating by pamela borromeo
"They were very friendly. Got my quotes and answered all my questions. Even though I asked alot of questions they were patient and walked me through everything to make me feel comfortable."

yordy garcia

November 19, 2022

5  out of  5 rating by yordy garcia
"Recently I have moved to Boise Idaho from Cheney Washington. In the process I needed to edit my renters insurance through State Farm. On the phone Aaron Shain gave me the most enthusiastic and memorable customer experience. He guided me through the process of creating a new policy and even aided me in making the best decision for my new needs. Thank you so much Aaron I really appreciate all the help you lend. Couldn’t recommend this branch more."

Cheryl Stoops

October 28, 2022

5  out of  5 rating by Cheryl Stoops
"Layne has always looked out for my best interests and made sure that I had the best product for me. I feel like he truly cares about his clients and their individual needs."

Chad Elliott

July 29, 2022

2  out of  5 rating by Chad Elliott
"It started out great, but for the past two years we hardly spoke with Layne directly, just his team. A mistake here and there is usually easy to brush off: like sending our mail to the wrong address (one we have never lived at, which was incredibly bizarre), and not updating our construction insurance with the correct address long after we provided the assigned one from the county. But we decided it was enough when our insurance policies were canceled multiple times without notice, each of which could have been detrimental due to our landlord requiring rental insurance per our lease, and the bank requiring us to have construction insurance for building our house. One of the instances our rental insurance was canceled was a complete mess, as they “had it on record” that we wanted to cancel our renters insurance due to taking on our new construction insurance. That doesn’t make any sense on multiple levels, since we were still renting, and it was CONSTRUCTION insurance, meaning we couldn’t possibly have been living in the home that we were building. We dealt with lots of miscommunication or complete lack of communication, and making unapologetic excuses for mistakes. We’re all human, we all make mistakes, and times are especially challenging lately, but it was ultimately the lack of integrity that made us decide to switch."


July 27, 2022

5  out of  5 rating by T S
"Great help when i had to transfer everything over when i moved to Cheney"

Cody Swartz

July 27, 2022

4  out of  5 rating by Cody Swartz
"Called to get my car insured. Discussed every option available to me and made sure I understood them and helped figure out what fit best for me. Also got renters insurance tacked on for just a few extra bucks."

Hiram Lucky

July 26, 2022

5  out of  5 rating by Hiram Lucky
"I’m just glad I choose State Farm, Very helpful peoples. And like thet said “Like a good neighbor State Farm is there” they really mean it."

Sabrina Culp

July 7, 2022

5  out of  5 rating by Sabrina Culp
"Layne is an amazing agent to work with."

Rasputin's Liver

June 23, 2022

5  out of  5 rating by Rasputin's Liver
"In the time I've been insured by this branch of State Farm the folks've been very courteous, conscientious and quick in their service. No complaints here. 👍😀👌"

Jennifer Jeffries

June 23, 2022

5  out of  5 rating by Jennifer Jeffries
"They have been a great company for my insurance needs. They've been very helpful when I've really needed them as well."

Cris T

June 22, 2022

5  out of  5 rating by Cris T
"Excellent service, quick response, works with all your needs highly recommended."

alexis solomon

June 22, 2022

5  out of  5 rating by alexis solomon
"Layne Stoops- State Farm has been incredibly helpful at all times and always there to help! They have been so lovely to work with! I recently switched to them and do not plan on switching away! 100% recommended!"

Debbie Dial

June 21, 2022

5  out of  5 rating by Debbie Dial
"Always been very good at helping me with things"

graysen denlinger

June 20, 2022

5  out of  5 rating by graysen denlinger
"My one policy was set up extremely quickly and i was helped to understand everything about it. Any question i had were answered and fulfilled, i appreciate these people so much."

David Wilder

April 29, 2022

1  out of  5 rating by David Wilder
"How is there a "Zero Star" on these. I am absolutely floored by the amount of good reviews on here for this branch. Since the very beginning this branch has been inept. Time after time constant mistakes were made. Time after time a believable excuse was given. NEVER by Mr. Stoops however. He will sell you, then go back into oblivion while you're mislead about whatever the flavor of the month mistake was made. I read another reviewer who stated that it took over 3 months for him to cancel a business policy. I will say, that is very good timing. It was over a full year of "mistake" after "mistake" after "misquote" after whatever other B.S. I had to go through. Maybe he is good with the simple vanilla auto policies, as that's what pretty much all of the good reviews are about. But if you have anything "complicated" like owning a home, business, or other situation RUN! This office will cost you a TON of money, time, and headache!"